ALPINA Alpendorf ****SUP
Quick Facts A-Z, Terms & Conditions
Allergies
We want all our guests to feel at home and do our best to accommodate special circumstances. Please inform us at the time of reservation about possible allergies/diets that we should consider during your stay. From the appropriate mattresses, special gluten-free, lactose-free, vegetarian or vegan menus to suitable baby milk, we will do our very best to ensure that your holiday with us at the Alpina is carefree.
Arrival
Rooms are ready for check-in from 2:00 pm, however you are welcome to use all amenities in the hotel immediately upon arrival. A detailed description of how to find us can be found here.
Check-in/ Check-out
Check-in: Rooms are ready for check-in from 2:00 pm. If you need to arrive earlier, please let us know and we will do our best to accommodate you.
Check-out: Your room will remain available for use until 11:00 am on the day of departure, however for a small fee you are free to use the spa area until the evening. Lockers are available in the changing rooms and your luggage will be stored safely at reception until you are ready to leave.
Adventure Playground
During the summer our little guests will find an adventure playground directly in front of the hotel. Please note that the playground is run by the cable car company and as such, we have no influence on the fees which may be charged for the use of certain playground equipment (disco boat, Euro trampoline and baby karts).
Bike rental
Explore the area by bike! Next to the hotel is our bike rental partner where you are bound to find the right mode of transport for any excursion. E-bikes, children's bikes, mountain or racing bikes as well as the appropriate safety equipment are available at discounted rates.
Buffet Breakfast
Alpinas Gourmet Breakfast Buffet has all you need – and more - for a great morning start! Whole-grain bread and rolls, selection of muesli, egg boiler, freshly squeezed fruit and vegetable juices for that extra freshness, a selection of vegan delicacies, hummus dips, vegetable sticks... and for our sweet-toothed guests there are pancakes, fresh waffles, cakes, Danish pastries, fresh honeycombs and much more. If your kick is in the caffeine, treat yourself to our coffee and tea specialties.
Gift certificate
A gift certificate from Alpina is always a wonderful surprise. Treat that special someone to an overnight stay, a massage in our ASIAN beauty & spa or a value voucher. All gift certificates for specific services are valid for 1 year from the date of issue or as stated on the gift certificate itself (not redeemable in cash). Value vouchers to not carry an expiry date. Please state your voucher number with your request. Order your voucher easily and conveniently online, or contact us at info@alpina-alpendorf.at.
Dogs
Dogs are allowed in most rooms. In summer we charge € 25.00 per day. Basket, blanket and a drinking bowl are provided in the rooms for the duration of your stay. As our design rooms are recommended for allergy sufferers, pets are not permitted in these rooms.
Picnic baskets and packed lunches
If you are planning a longer outing, we will be happy to arrange a packed lunch for you in the morning for € 7.50/person. Or for a romantic afternoon in the Alps, order a picnic basket filled with regional delicacies. And as to location… we’re pretty sure that romantic spot will present itself somewhere along the way.
Coffee machines in the rooms
All our rooms have coffee machines, coffee capsules are charged with € 1.50 per capsule. During breakfast we will spoil you with various coffee specialties which are also available as part of the Alpina Full Board Deluxe. A selection of coffees and teas is provided from the hours of 3:00 pm to 4:30 pm with coffee and sweets in the afternoon.
Coffee & Sweets
Join us for some sweet treats from 3.00 pm to 5.00 pm. Enjoy some homemade cakes served with coffee & tea!
Reception
Reception hours are from 08.00 am to 10.00 pm. Should you wish to arrive or depart outside of these times, please let us know in advance.
Petting zoo
The Kid's Wonderland has a garden for little animal lovers who like to feed and pet rabbits and guinea pigs. And should our rabbits have new offspring, we hope you will help us find the perfect name.
Parking garage
Secure parking is available free of charge for all guests either in the parking garage or in front of the main hotel entrance.
Transfer
If you arrive by train or plane, we are pleased to offer you a shuttle transfer with our comfortable hotel minivan. The prices for Salzburg or Munich can be found in our reservation form. Pick up from St. Johann railway station is free of charge if you register in good time.
Laundry Service
Please feel free to make use of the coin washing machine. Laundry and ironing services are also available on request.
Wifi
Free WIFI is available throughout the hotel, including the rooms. The conference room has a separate, password-protected Internet connection to safeguard sensitive company data if necessary. We ask for your understanding that, at the request of the majority of our guests, there is no WIFI connection in the panorama restaurant.
Terms & Conditions / Cancellation's
We request a security deposit of 30% of the roomprice (further informations in your reservation) by bank transfer to the following hotel account:
- Sparkasse St. Johann im Pongau
- SORT CODE: 20404
- Account No.: 7008127375
- IBAN No.: IBAN AT82 2040 4000 4209 0761
- SWIFT code: SBG SAT 2S
Cancellation conditions of the Austrian Hotel Association apply as followed:
- Up to 3 months before the agreed arrival date of the guest, the accommodation contract can be cancelled without payment of a cancellation fee.
- Up to 1 month before the day of arrival, 40% of the price of the stay will be charged.
- Up to 1 week before the day of arrival, 70% of the travel price will be charged.
In the event of cancellation 1 week before the start of the holiday or early departure, 100% will be charged.
In the case of accommodation contracts concluded by means of remote sales, the customer may not withdraw from the contract within 14 days of its conclusion. The contract is binding upon conclusion.
In 2006, the Hotel Association of Austria (WKO) published new General Terms and Conditions for the hotel industry, which were agreed with the ÖHV.
Please note that cancellations are only valid in written form. We know that unforeseen events can always come up so you might not be able to take your long-desired holidays. We therefore recommend to get a Hotel Cancellation Insurance here to avoid unnecessary fees and anger. Of course we also offer to conclude the insurance for you!